Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Stan H
Good service

Very good service from looking at the car I was left alone not pestered, and when I bought the Vehicle very quick and stress free,had a problem with my brakes it was done the next day, so very good
Tracey C
Customer service amazing

Really good experience.Easy to deal with very accommodating in every aspect .
Raymond L
Great place

Great place to buy a car, great staff and no pressure and I now have a beautiful Jaguar xf 😊👍
Allan J
An excellent independant trader.

Always bought from a main dealer before but never again. These people were brilliant. Good deal, excellent customer relations, very knowledgeable about MB and BMW. Will certainly be going back to them as my first choice to deal with.
Adrian B
I bought a BMW 318Ci for my wife. It was a 2003 model with one owner, 52,000 on the clock and absolutely beautiful!! Tim and the boys were wonderful. Tim put a brand new MOT on the vehicle and transferred a personal plate at no extra cost. They also kept it for us until we were able to collect it a week later, they even sent someone to pick us up to get the car. Lovely people to deal with.
Stuart P
Excellent experience

Great range of cars. I arrived with no appointment and the team had no problems with moving cars around for me to test drive. No high pressure sale tactics just helpfull down to earth staff. Would definitely recommend
Marion M
Professional and friendly service

Purchased an XF Jaguar from this company. The service was first class and nothing was too much trouble. They arranged a private plate transfer and on completion the car was presented in show room condition. The company were a pleasure to deal with and we will return.
Sid M
Friendly & honest.

Went all the way to wales to get our beautiful family car Volvo XC90. Great Customer service what they say and they will do it no Faults, old fashioned but trustworthy & honest that's what I experienced. Will do business again if needed a change of car or buy another one. Thanks
Ross H
Professional and friendly service

Friendly and efficient dealer with no sales pressure or tactics. Gave a fair valuation on my part ex and the car I bought was in superb condition with tyres near the limit replaced and a new mot issued .
Chris P
Nice, no pressure sales process dealing with honest individuals
John C
Purchase of an Audi Q3

enjoyable experience , good quality vehicles, very friendly staff, no pressure or hassle, they were willing to go extra mile for you, we will defiantly recommend Tim Haywood cars sales to our friends
Gary F
A car dealer like other

Totally professional from start to finish. Couldn't have been more helpful.
Jamie ariss
Was a easy process from start to finish, they got me excepted on finance then sourced me the vehicle I wanted with the exact specification. Triston and Tim were incredible nothing was to much for them, I would highly recommend Tim Hayward Car sales 👌to anyone looking to buy a new vehicle 🚗
Kelly cuggy
Purchased my new car today . Service was 1st class! Highly recommend this company , will be using them again .
Thomas J
Great experience, very professional, cars kept in great condition. Very simple process.
Martin L
great used car dealer

nothing to much trouble, couple of minor issues sorted with no trouble, highly recommend, how buying a used car should be.
James H
Great customer service

Amazingly quick and confident sale didn't feel pushed and was made to feel relaxed will recommend to anyone thinking of buying a car.
Michael B
Purchase of my 1 series for Tim Hayward Car Sales

The guys at Tim Hayward car sales are first class. The phone calls, information, description of the car and customer service was first class. I cannot recommend these guys enough. Honest, open and friendly and the car was exactly as described.
Malcolm Pritchard
Just like to say a big thank you to Tim & Tristan.Very pleased with my new car Jaguar XF sportback, Exellent customer service and will recommend, To any new customers heading to Tim Hayward car sales, What you see is straight talking knowledgeable car sales team, what you see is what you get genuine helpfully guys who will give you the time and help to find your car, no pressure no hairs and graces offering cars of good quality and fairly priced, Every man/ woman needs to make a living they manage to do this but allow you to make a saving, Thanks again Malcolm Pritchard
Jon S
A Satisfied Customer

Tim Hayward Car Sales had a good selection of interesting cars. The sales team were knowledgeable and well informed. The cars were presented well with all recent work explained . The car I bought also came very well-documented. The sales team were consistently helpful, pleasant and supportive before and during the sales process. There were a couple of relatively minor (and unforseeable) issues with the car in the first week or so, but these were quickly resolved to my satisfaction with sympathy and fairness. I would happily recommend Tim Hayward Car Sales to others.
Ingrida Ka
I bought a BMW 630i with my husband in this store and just the last day of the warranty I had a problem in the engine, at that time my husband could not drive because of health problems and these guys took care of everything, they gave me a replaced car the time to repair it and they gave me back my car in perfect conditions, really this is a very good place to buy a car, I would recommend it to anyone, when I have to change my car I will use them again. Thank you very much.
Neil S
Excellent all round

Bought a Audi a1 from Tim and colleagues excellent service from start to finish ! Even when I had a slight fault with car it was delt with swiftly and professionally and washed and brought back to my house would recommend to family and friends thanks again for all your help in making buying my car a great experience
Damian M
Professional, curtious, friendly car sales

Very friendly and excellent service. Not pushy sales men, made me feel very comfortable when looking around and also very helpful in making the most of your experience in buying a new car. Very professional and curtious. All around great place to buy a new car and a quality selection of vehicles to offer. Very happy with my new car thank you very much for the hospitality you gave me and my partner. Damian.
Paul K
Absolutely Fabulous!

I would highly recommend this car dealer. I could bore you to death all day long about why however please trust me when I tell you that having purchased a car from them very recently and experienced their after sales service I cannot praise them enough. From seeing the ad for the car I wanted, which was honest and accurate through the sales process with Tristan then through to delivery and after sales they were just great. Better than any car dealer I have ever used, which is a lot as I am not all that young!!. Brilliant service all the way. USE THEM. Paul. K.
Ken H
Purchase of vauxhall meriva

We were more than satisfied with the service we received at Tim Hayward's. The vehicle that we chose was held at our convenience and delivered to us. The whole process was tailored to our circumstances and was a pleasant experience.
David M
a1 sales team

great. bunch no pushy sales just what you want, great after sales
Giles H
BMW X1 xdrive

Really great service with a smile, great car , everything asked of them and more. Highly recommended 👍🏼
John L
Excellent service was very happy with vehicle and help received
Diane S
Highly Recommend.

Excellent service, friendly staff, highly recommended.
David C
Buying a n old car by an old man.

The deal was done with old humour, clear details and a quick realistic part exchange was effected. Any little niggles with the purchase, a Qashqai, were dealt with quickly with no quibble. In all an enjoyable and satisfactory deal.
Peter A
Painless and straightforward

A well prepared X3 was just what we wanted, the buying experience was easy and gave us confidence. I would certainly go back.
Paul J
Good service

Very polite car sales , not pushing you to buy a car and more than happy to go out off there way to help you , very good px deals , I'm happy with Lexus is300h I purchased from There car sales , I well recommend this place 👍🏻
Robert M
A little reluctant to travel the 200 mile round trip (twice) but worth the effort, fantastic service all around. Would use again and highly recommend.
Alex B
Excellent purchase, very helpful in arranging my finance, answered all my queries and a quick process even over bank holiday! Car is superb, thankyou gents!
Nicola M
Would recommend

Bought a great car from them off their internet site, sorted out delivery for me at reasonable rate. Was very pleased, would recommend them.
Adrian N
NO PUSHY SALES

great just give me the keys and left me to look around the car .Then took me on 5 mile test drive . I WAS BUYING CAR FOR MY SON AND HE DIDNT EVEN WANT TO TAKE A HOLDING DEPOSIT UNTILL MY SON SEEN CAR HIMSELF SAID HE WOULD HOLD IT UNTIL WE WENT BACK THE NEXT DAY . ASTAR FOR THESE GUYS
Julie M
Car Purchase

The Whole Team that I met at Tim Hayward Car Sales made me feel that buying a Car from them was an Excellent Experience Tristan dealt with the sale of my ""Mini Paceman"" and he has been 5*. .... I have already and will be recommending this Chatming Welcoming Car Sales Business to everyone ...., Thank You Im very Happy !!!
Rachel S
Great experience, quick & easy

Very friendly, understanding and helpful. Super easy transaction to part ex my car. Would recommend.
Elizabeth M
Excellent dealers

Tim and Tristan could not help us enough. They are not your average car dealers! Great to meet them both, their aftercare is just as good with the way they have dealt with a couple of things after we bought our cx5! Would not hesitate to recommend them!! Thanks gents Steve and Liz
Diane S
10 out of 10

Informative helpful easy going nothing was too much trouble, friendly staff and good coffee. We can highly recommend them and use them again
Andy M
new car purchase

good honest open sellers who do their best to fully describe the cars they are selling. Really pleased with my new Qashqai
Suzie C
Excellent Service

As soon as I indicated on autotrader I was interested in a car, Tim Hayward Car Sales called me, we discussed it, I put a deposit on it, then travelled down to Cardiff to view it - they picked me up from the station, allowed me to drive it all the way back to the garage (which was about a 25 minute drive) and then processed the purchase of the car very smoothly.
Dave C
pleased - nice motor !

all good, just picked up our low mileage family runabout. The guys seem to have an eye for good cars and made the transaction easy. Car well prepared and everything quick and hassle free.
Jeremy H
Relaxed Viewing

Very relaxed approach, no pressure and all questions answered.
Simon R
Small friendly and seem honest.

Polite non pushy sales staff. Not a posh polished sales office but non the less very helpful and seem honest. Got a deal I was Happy with.
Kyle J
Thumbs up!!!

Great service, no hassle. When looking for a car would go there again.
Natalie H
Highly Recommended!

The team at Tim Hayward were so friendly and professional and made buying my car a very enjoyable experience! The gentlemen there were so helpful throughout the whole process and the service was fantastic. I would definitely recommend Tim Hayward Car Sales Ltd to anyone looking to buy a car.
Matthew C
Excellent customer service with high quality cars

Quick and easy purchase of a high quality vehicle, excellent service from the guys at the garage they couldn't do enough or be more helpful
Gareth D
Brilliant top class

Fantastic service sorted all paper work out taxed vehicle for me top class
Jayne S
Reference for Tim Haywood Car Sales Limited

Excellent selection of quality cars had to make a decision between three very good cars. Offered test drives and full information on each vehicle by a very knowledgble young gentleman - No pressure selling which in this day and age was marvellous just left to think about what was on offer. A good part exchange offer on our existing car was made and this helped towards the final purchase. The car we purchased BMW 330d Xdrive is in immaculate condition and it was one of the best around. Tim Haywood Car Sales - Fully reccomend them Nice Cars and Nice people to deal with Many Thanks..
Nat
The team at Tim Hayward were so friendly and professional and made buying my car a very enjoyable experience!

Tristan was so helpful throughout the whole process and the service he provided was fantastic.

I would definitely recommend them to anyone looking to buy a car.
Matthew D
Perfect car, from a perfect garage.

Had exactly the car I wanted. Salesman was very helpful. Car was perfect upon first viewing so wasn't at all disappointed. Great spec car at the right price. Car was ready as promised, and looked a million bucks. Would defiantly recommend to any family or friends looking for a great deal on great cars. Faultless 10/10
Arul P
Excellent Service High Quality Well Maintained Car

Standard Car Dealers ! Would recommend anyone to purchase a vehicle without paying a visit to the showroom. I recently purchased a Nissan Qashqai N-Tech Diesel for a Good Deal. No negotiation on price since it's worth every single Penny. Very well maintained Cars. Neat and Tidy. I had to pay a deposit since I delayed my visit and purchased it right away on my 1st visit. Very Patient enough and friendly to get all the Paper Work, Tax and Insurance done. I will be looking forward to purchase my New Toy following this vehicle after 2-3 Years. Hope they give me a good deal since I'm their Customer.
Alan G
Changing my car

Excellent service from friendly knowledgable staff, having bought many cars through various dealers this was by far the best experience I have had
Richard W
Very good no pressure good to deal with.

Very good to deal with. Didn't give any salesman jargon. Good test drive although because I had a similar model I was pretty knowledgeable myself. Tristan did the handover very professionalable.
Daniel G
Professional, friendly and positive experience

A very positive and professional experience. We dealt with T who we found very amenable, friendly and fair. We had travelled some distance for the car and were pleased when we arrived and all was ready to go, there was no haggling over our agreed part exchange and we were very happy with our experience.
Robert Virgo
buy with confidence

a pleasure to change your car, such a nice change to deal with polite. courteous. honest. proffesionals. no pressure. no time restraints.car even better than all the pictures .worth the journey from france a big thank you to Tristan who goes beyond whats required all the very best bob virgo
John W
Highly recommended

Excellent garage, very pleased with my purchase. Could not do enough to help me even though I was 175 miles away and could only collect car with very short notice. Sorted the few niggles I found promptly and without argument. Even got a 3 month warrantee included in the agreed price which I was expecting to have to pay extra for. Great service - a real pleasure - highly recommended.
Dafydd R
Nissan Quashqui

The service from the guys was very good, they got the car they wanted to test drive out quickly and the route was very useful as it was a mix of street driving and motorway. The guys were pleasant and to be fair not too pushy!
Stephen J
Not your typical salesman

I haven't bought a car in years having driven vans for a living. This purchase was seamless. Tristan was extremely helpful and friendly. Not your typical used car salesman. Would definitely use Tim Hayward car sales in the future
Alan W
Freelander HSE purchase

Good honest trader,no posh suits, looked for a Freelander for a long time Car was as described. Only had car for a couple of weeks but do not expect to find any surprises.Would be happy to buy again from them
Paul B
Would recommend

Wonderful find. Car as described. No pressure for sales. Would recommend. I like how they seek out rarer car models.
Jenna G
Great service.

Great experience. Tristan was brilliant and was very kind and helpful.
Marc P
Outstanding car buying service

Team Hayward turned what can sometimes be stressful and full of problems into a pleasant car buying process from start to finish. The online descriptions were 100% accurate which gave me confidence when viewing in person. Instead of trying to sell me a car, they let me peruse the stock at my leisure. Careful questions brought out what my needs and wants were so a suitable match could be found. An extended, pressure-free test drive was arranged without delay. The wheels had been fully restored to their original condition. All the teeny car-wash scratches were polished out perfectly. They even arranged for a brand new towbar with electrics to be fitted during the preparation process to save me time. Both gentlemen were knowledgeable, polite, courteous, helpful and well-informed. The Audi A6 Avant SE 3.2 FSI Quattro was immaculate in and out. I was given a free warranty. Debit card payment accepted. It was sold with a brand new MOT along with all of its service history, original handbooks, SatNav DVD and two original Audi keys. When I popped back one day for help with the Climate Control settings, they were more than happy to help me even though they had already closed for the day. This was a top car buying experience ever. Recommended to you!! Well done and thank you.
Patrick B
Excellent, thoroughly recommend!

I have just returned home after purchasing a lovely Jaguar XK from Tim Hayward Car Sales. The service I received was excellent, the car was as described and overall I would thoroughly recommend this dealer. The staff were all friendly, pleasant and personable and I definitely got the feeling that it is a business where customers are well looked after and care is taken to accommodate individual requirements. Thank you
Louise C
Range Rover Evoque
From the moment we arrived at the garage to view the cars all the guys were very helpful, polite and a pleasure to deal with. We were able to take a couple of cars for a test drive and didn't feel pressured, it was a very relaxed and down to earth experience. Having gone away to view another car at a garage close by we returned later the same day having made a decision to buy one of Tim's cars. The whole buying experience was stress free and Tim was very accommodating with the arrangements and details. The car was ready to collect in less than a week as I'd specifically requested it be turned around quickly as we wanted to have the new car for a trip away. Collection day was very smooth, communication was great and the paperwork was all methodical and explained thoroughly. Overall we are very happy with our buying experience and the car and would recommend Tim Hayward Car Sales to others.
Damon O
Customer Service Excellence
Superb level of customer service and attention to detail. The Jaguar I purchased is superb, I am extremely pleased. A fresh MOT was put on the vehicle and a brand new bulb installed prior to giving me the car. Forget dealing with large corporates who cannot be trusted - if you are looking for a quality car and the service to match then I can highly recommend Tim Hayward cars. I own a business myself and appreciate good service - the buying experience with Tim Hayward was personal and of the utmost integrity. I will be recommend this business to my friends, family and business associates.
Alisha P
Great service.

Genuinely nice people. Part ex was very fair. A special thank you to Tristan
Sarah Pearce
Jeep is sweet

Super customer service. Friendly welcoming and not at all pushy.
Nadeem Anwar
WOULD RECOMMEND TIMHAYWARD CAR SALES ,TRUST WORTHY

The Best of the Best experience i have ever had in my life ,Timhayward car sales ,were spot on , on every thing ,very trust worthy and honest and MR.TRISTAIN did help me all the way and made sure that i was happy with my car i bought from them ,and this was my second deal with Timhayward car sales , i have introduce them to all my BUSINESS FRIENDS , best experience of my life i ever had . Thank you very very much MR.TRISTIAN and MR.TIMHAYWARD . And hope to do more deals with you guys in near future . rgds NADEEM ANWAR
Mathew Kearle
Excellent service for an outstanding car

From the moment I arrived at the garage the team just let me ponder around looking at cars with no pressure or someone following me like other car sales. When I found a car I liked I approached the staff and they was more than helpful and treated myself and my daughter amazingly. The car is as exactly as described, it was in perfect condition inside and out credits to the valeter for getting it to new condition. The whole sales process was made easy by the staff and the after care is A1 it came up as an oil change needed doing and they took it in straight away and got it sorted for me. Highly recommended car sales.
Emily Cambridge
Five stars
Salesperson was brilliant, super friendly and honest. And after realising they had made a slight oversight, they went above and beyond to rectify the issue and make me feel like a valued customer with no hesitation.
John Randall
Bought a VW Tiquan from here 3 months ago had a problem with Window switch was replaced with no problem. No fancy car salesman here just good honest blokes with top quality cars.
Kirsty Tudor
Really pleased with service
Tristan makes the business if Im honest. He supported us when looking at cars and wasn?t pushy at all.
Alex King
Brilliant customer service
What a fantastic experience. Everyone I met at Tim Hayward Car sales was so helpful. The car was exactly as described but was really amazing was the customer service I received. In fact my Mother who was with me at the time was so impressed she now want someone to buy a car from Tim Hayward. A special mention for Tristan who was helpful throughout and nothing was too much trouble. Would not hesitate to recommend them . Excellent service.
Stuart Laidlow
Very nice people to deal with
Very good people to deal with .. Over the moon with the car . Thank you very much ..!!!?
.
Quality used car dealer - v honest, v transparent - bought an Audi S4 from him at a fair price - had zero problems with it and a good safe solid performance car that was in immaculate condition. But.....Tim, I've got a new iPhone and can't remember code to sync it with the car!!
Jeremy Jones
Fantastic customer service

Car was fantastic clean inside and out. Would highly recommend Tim Hayward cars all day to family and friends. Customer service is fantastic friendly chatty and make you feel very welcome with the pushy sales men. Well done Tim Hayward car sales and team.
Mark Alford
FORGET THE REST THESE GUYS ARE THE BEST To cut a long story short they have been true to their word in resolving an issue with the car challenging the main dealer on the way to a very successful conclusion, providing me with a good quality courtesy car throughout even his own , I would have no hesitation than to recommend Tim and Tristan to anyone in the market for a car , I wish them all the very best success in their new premises, going forward, you deserve it ,
Suzanne Conlon
1st class service from start to Finnish would highly recommend
John Riley
I recently purchased a Mercedes A Class Night Edition From Tim Hayward cars .The description of the car was taken over the phone as I live in Manchester and had to travel to Cardiff to pick up the car. The car was explained to myself in such a truthful manner over the phone by Tristan. Nothing seemed to be too much trouble and all the paperwork was completed and in place on arrival and the car was immaculately presented.
My overall experience was that Tim Hayward cars deliver a great customer service, and both Tim and Tristan have an obvious enthusiasm for cars and real pride in ensuring that the cars leave the garage in top condition
Ian Williams
Best car buying experience I've ever had, staff were magic couldn't do enough to help and nothing was too much trouble, 10 out of 10 .
Matthew Morgan
Very friendly and trustworthy family business

Had a great time at the garage with all the guys that work there. Very friendly and trustworthy people. I travelled from the West Midlands to sell my car to them and pick up a merc at the same time and the whole experience was easy and fast. I would defo use them again in the future. Thanks guys and have a great new year! Matthew Morgan.. :-)
JUSTINE B
Very good - would recommend.
Very efficient, easy transaction! Have previously bought a vehicle off this seller, very trustworthy and very happy with the deal.
Sophie De Roiste
Excellent trustworthy car dealership

The best car dealership I have bought a car from. They were friendly, professional and trustworthy and gave a good part exchange price. I would highly recommend them.
Andrew Davies
Highly recommend

Really friendly nice people had a issue with battery because weather turned cold 2days after sale and no hesitation off them said no problem bring it down and they fitted new battery can't fault service. Also bought second car for partner few days later highly recommend.
Nigel Lewis
Recent Purchase
Visited Tim Hayward cars after seeing an Mercedes CLK 220 AMG sport , found the car as described. Dealt with sales manager and found him to be a genuine guy, non of the usual sales pitch BS I would certainly recommend a visit if you're after a quality car and excellent service.
Adam Mogg
Highly recommended and a pleasure to deal with.
A great selection of interesting cars and a real passion for sports cars. I found exactly the car I was looking for, at a good price and was given a fair price for my trade in. Highly recommended.
Paul Everett
Excellent
Brilliant service great garage would recommend to anyone
Matt P
Testimonial :After a terrible experience with a swansea based dealer for my previous car, I was wary about using an independent dealer again. THCS were absolutely brilliant though - Tristan looked after me for the viewing and test drive, and the process was straightforward, honest and without any issues. The car was in beautiful condition as advertised. However, you only really get to find out how good a dealership is when there is an issue, and when I picked up the car, one of the keys was missing. Other dealers would have evaded the issue (an Audi Radio key is not a cheap bit of kit) but the boss here Tim was good to his word, and from their own profits they ordered me a new key to make sure I was delivered exactly what they had promised. I saw a lot of cars at the site, and they all looked to be immaculate and well kept vehicles. I would not hesitate to use them again - I have had worse experiences with main dealers. Thank you.
Robert Nutt
A pleasant car buying experience
We were well received and all our questions were answered thoroughly and expertly. Our part exchange was handled professionally and our new car was presented perfectly. We dealt with Tristan Smith, the sales manager, who was very well versed in dealing with cars and a pleasure to talk to.
Mohammad W
I was on a hunt for a second-hand car but in immaculate condition, which can be difficult to find if not buying new. After 1 failed attempt flying down to London from Edinburgh for a car advertised as "Like New" E46 325i which was 8 years old (the engine drove like new 34k on the clock but the outside was weathered over ten years and the interior not much better) I was always sceptical any adverts suggesting this on a used car. I noticed Tim had a 320d xDrive for sale with 92,000 on the clock but stating "and in such outstanding original condition, which shows no evidence of having any use at all" I thought how can this be possible and to be honest I flew down expecting to find a dud, but to my amazement this was not an exaggeration. I now have a car that looks and drives like its only done 10k on the clock, the condition inside/out would make you think it was less than 1 year old. Very impressed, thanks again I understand now you buy cars if you are buying for yourself
Zoe Syer
Very reliable car garage and lovely people to deal with. The help and advice we were given was great, not pushy at all and would gladly go to again for next purchase. Thank you for taking the stress out of buying a used car!!!
Daryl Evans
good experience
The salesperson that I dealt with was most helpful and the car was ready for collection at the time and date with no holdups
Craig D
AUDI Q7 - Car buying as it should be!!!
Car buying as it should be!! From start to finish, these gents were open, honest, and a pleasure to deal with. No messing around, just great advice and service! Both Tim and Tristan were brilliant, Tristan worked his damn hardest to get me in the car quickly, even stayed very late on a Friday evening to help me out! (Don't ask for this to happen all the time I'm sure, poor chap!!!) :) As a summary, great car dealer and a great buying experience.
James Smithson
Excellent
I purchased an Audi A3 of Tim, The price was very competitive and when viewed it was in exceptional condition. The he deal was sealed with a handshake and small deposit and am absolutely delighted with all the detail of service record condition and all aspects ,,,, I know that I probably would have spent an incredible amount of time to have found a similar car at the same time ,,,,and that would probably not have had the guarantee of of a professional car dealer whom relies on there reputation. Will use again even to source a car. Excellent and thanks. James.
Glyn Jones
Well recommended
Visited tims car show room a few times over the last few months looking for a car, always polite and got time for you, gave me a fare price on my px. Would recommend a visit if looking for a nice car
Janie and Chris Layfield
We have recently purchased Mercedes ML320cdi and our experience from start to finish has been excellent. We rang enquiring about the car before pictures were available on their website and were told it had only just arrived and had not been prepared for sale. The car was described as one owner and in very good condition with very low miles and full MB service history. We discussed the possibility of P/X my E class saloon and received a reasonable offer, so at short notice we drove 75 miles and on arrival we were met by Tristan who showed us the car.
It was exactly as described and was in even better condition than we had hoped, we took a short test drive and agreed to the purchase as we had discussed on the phone. A few marks on the rear bumper were pointed out to us and we were promised that they would respray it and undertake sorting out a couple of small items noticed on the test drive. A collection day was agreed and on the day everything had been completed, car had been valeted and looked very good. Tristan took us into his office and within 20 minutes had sorted out all the paperwork for both cars, told us to contact them if we had any problems, so off we went in our ML and enjoyed a nice drive home.
After a few days a problem occurred with the Glow Plug light remaining on and the Parktronic not working. I rang and spoke to Tim and was immediately promised they would be rectified at my convenience. Yesterday I took the car back and was delighted with the service , 6 new glow plugs and a new parking sensor were fitted at no charge and the car is now running without any problems.
In view of our experience to date we would not hesitate to buy another car from Tim or recommend his garage to family and friends.
Hedley Walls
Tim and his team (I dealt with Tim and Tristan) are very friendly and helpful. They are truly 'fellow petrolheads'! I enjoyed very much for example, discussing the ins and outs of older Mercedes SLs with Tim, even though that was nothing to do with my own purchase. He clearly knows his stuff! I bought a late 2011 Jag XF with 44k on the clock, 1 previous owner - I picked it up early June 2017. The car was immaculate and offered a lot of value compared to the rest of the market. I have now done 1.5k miles since I bought it with no issues. I think this is down to Tim's buying expertise. They also put 12 months mot on it and included a limited 3 month warranty. When buying the car, the guys were all really helpful. This isn't a dealership - so a different experience. But they are friendly, helpful and not at all pushy. I intend to go back to the guys in 2 years time and ask them to source me a specific car to replace my XF. I definitely have no hesitation in recommending them.
Toni Hall
I bought my car here around 3 months ago. They were so lovely & really helpful.
I've had a problem with my card since (not their fault) & they helped straight away.
Thank you :)
Bernie Pottrell
Excellent car accurately described. Handed over in very clean, freshly valeted condition.
Richard Vernon
Bought a BMW 730d from them and it has been a brilliant buy. Been waiting ages for the right one to come up for sale and the whole experience of purchasing this car was a joy. Very friendly salesman who are not pushy at all and very helpful. Let me put a reserve on the car without even seeing it as I couldn't view it for a few days plus was a distance to travel. Also took my car in part ex and stuck to their price quoted over the phone. I would recommend them to anyone and I would certainly use them again in the future.
Gareth Howells
Highly recommended, great service from both Tim and Tristan. After buying our new car here I noticed a problem with the parcel shelf and also an electrical issue with the fog lights, all sorted without any question or issue. Thanks again guys!
Abhilash Nair
Brought an Audi from this dealer. Excellent customer service. Warm welcome. Assist through all details of the car and test drive. They gave the car a quick wash and valeting while I made the payment and paper works. The car was handed over in excellent condition.
Really happy with the car. Highly recommended.
Marc Ellison
Hi Brought a Audi S4 from Tim at Tim Hayward cars very pleased with the car I had a problem with the rear window wiper failing on our way back to Berkshire in the rain I informed Tim of this and he told me to take it to garage and get it repaired. excellent would highly recommend Tim and his team
Marianne
Having seen a car they had for sale that I was interested in I went down to have a look. They were very relaxed salesmen, not pushy in the slightest. (I mainly dealt with Tristan) Considering it was myself and my mum on our first visit (2 females) I didn't feel intimidated at all. They let me take the car for a test drive and were happy to answer any questions I had, if they didn't know the answer they found out and got back to me. On my second visit they were happy for me to take the car to a garage of my choice for them to have a look at. I didn't end up buying the car (I am probably one of the fussiest people when it comes to buying cars!) and when I phoned to let them know they were just really grateful that I had contacted them to inform them of this. I would recommend Tim Hayward Car Sales and should they get another car in stock that I'm interested in I wouldn't hesitate to go back! To clarify I am a customer and I have no affiliation whatsoever with Tim Hayward Car Sales.
Anthony Lewis
Cracking service from these guys. Minor issue with Jag bought ( not their fault) they had car back in straight away and sorted it. Highly recomend this garage
Andy Mcloughlin
We bought the Mercedes E63 AMG.when I enquired about the car over the phone I was given a clear and honest description we are very pleased with friendly service took deposit over the phone .drove from Cornwall to drive this lovely car back.only one thing still waiting for guarantee .
Wendy Clark
Excellent service by Tristan, We phoned in the morning and I drove away in the afternoon with my new car very happy with the service I received and the nice Range Rover I have just brought.
I wouldn't hesitate to buy from here again, very friendly and not like normal garages which can be quite intimating for a woman.
Kevin Finney
We bought a Lexus RX from Tim and was very pleased with the friendly service with no hard sales tactics. After taking the RX home, we had an issue with the 12v battery and had to have it replaced. This was replaced in Lexus as it was over the Christmas period. Tim was true to his word and refunded us the full amount with no queries. Fantastic service and wouldn\'t hesitate to recommend his business to family and friends. We were very impressed with the quality of cars on sale within their business
Paul
Purschaded a fantastic BMW 1-Series form Tim few months back. Extremely happy with the whole experience from test drive to handing over the money 😊 Warm welcome and made the ordeal of parting with money effortless!!
Did however have an issue with the car!! Which was dealt with quickly and with out hassle or quibble... curtesy car and prompt repairs carried out with a few valet of the car been carried out upon return!! Really couldn't of asked for anything more.
Will definitely consider buying again from here with out question
Mark Unthank
Bought a BMW 520 from this dealer. When I enquired about the car over the phone I was given a clear, honest description of the vehicle and agreed a fair price for my part ex. Upon arrival the car was well prepared and I was given plenty of time to look over the car and take it for a thorough test drive. The dealer agreed to mail me a replacement door sill trim as the one on the car was damaged. The overall experience was excellent and all the staff were friendly and professional. The trim was posted out as agreed and I am delighted with the car. Overall a great experience.
Nigel Barton
Last week I had the pleasure of buying a car from Tristan at Tim Hayward Car Sales. I verbally agreed a price for my part ex car over the phone without him seeing it and drove down to Cardiff. Tristan could not have been more helpful, he stuck to the figure we had agreed for my car and the SLK I bought was even better than described. The only hiccup was a minor fault I found on the SLK, which after he had immediately paid to diagnose the fault offered to sort it straight away. Due to the fact that I had a long drive back to North Wales he told me that I could get the fault fixed at a garage of my choice and he would pay the bill. This he did without questioning the garage or asking for discount for a trade deal. fantastic car and fantastic after sales service. I would definitely recommend this dealer.
IF CARLSBERG DID CAR DEALERS (well you know the rest).
Thomas Lowe
Went down to view a car , said I would be back 2 days later ,was told they would let me know if anyone put a deposit on it in the meantime! . So when I went back to test drive I found a sold sign on the vehicle. SO I wasn't happy with that,although I have to say found Tristan helpful when I initially went to view it.

Reply - We are sorry for not getting back to you to inform you that the car had sold, the day before you came back to view it the second time, we will work to put measures in place on our Dealer Management system that will prompt us to make that call in the future. On your first visit, we always offer a holding deposit scheme that will enable you to reserve the car, and take it off sale. If we can assist you in finding your new car, please do not hesitate to contact us.

Regards,
Tristan
Tim Hayward Car Sales
James McVeighty
People are very quick to leave negative feedback and rarely take the time to acknowledge great service. I work in the automotive sales industry and as such can be a pain to deal with. The service I received was excellent and credit where it is due I would not hesitate to recommend Tim Hayward car sales to my friends and family. The vehicle is excellent and just as they advertised was in near mint condition for the age. I will be back to see them when looking for my next vehicle. A big thanks to Tristram a really down to earth guy who does exactly as he says he will!! very unusual in the automotive sales game. big smiles all round
Christine Hughes
Bought a BMW 1 Series Coupe from Tim Hayward Car Sales today. Brilliant customer service and very helpful! Man on test drive told me the ins and outs of the car and was very helpful. They also gave the car a clean before we left! All the workers were very pleasant and happy to be there!
Peter Holman
I purchased a BMW Z4 from Tim in December and the whole process was enjoyable, he was extremely helpful and knowledgable. I had been looking for a car for months and this car came up and everything described by yourself was exactly right and I came away with the car I wanted and a very happy man. Would highly recommend Tim Hayward. Thank you.
David Hamberlee
Excellent dealer. I traded in my BMW 330D with them for an Audi S3. They gave me a fair price for my car and the Audi was also reasonably priced considering the extras and condition. I dealt with Tim and Tristan throughout and both were excellent. When I went to drive it away the S3 was reluctant to start; without hesitation Tim said he'd replace the battery and duly did. I've had a couple of minor issues with the car (reverse sensor and door hinge) and without quibble the replacement parts were ordered, painted and posted to me.

I've bought a lot of different cars from a lot of different dealers and generally find that car dealers are wonderful until such time as they get your money and then they change drastically. Not so with Tim Hayward and his staff; I've been nothing but impressed with their after sales support and would recommend them to anyone.
Mr Bob Hicks
I found the car on line and having never bought a Volvo from other than a main dealer, l was a little apprehensive , however when l arrived at the dealers, l was met by Tristan, a very polite and helpful salesman who knew his motors, l had a test drive and all my questions answered . I then met Tim also a very nice man the whole experience was excellent . I am pleased with the car and would not hesitate to recommend Tim HaywardCars the stock was wide and very clean get the Tim Hayward experience you will not regret it
Rob Paton
A massive thank you to Tim and Tristan for the new car, - not only was it exactly as described on Autotrader, but it far surpassed my expectations. I personally like the easy, low pressure attitude of the guys and their Knowledge of the car was amazing.
I am possibly one of the fussiest customers and always place high level demands when purchasing, but the process , valeting and presentation were not only seemless but pain free.
Thanks again both
Rob

Kevin Tucker
Very helpful and swift deal completed. Lovely guys.
Mark
Tim, the guy that runs the place was very easy and helpful to deal with
Mr Hassan
Just want to extend a massive thank you to the chaps at Tim Hayward Car sales for an amazing experience! I arrived in Cardiff from London and was picked up at the station and chauffeured to the showroom where the service we received from Tristan and the team was absolutely fantastic. The car itself was exactly as advertised and the peace of mind that comes with buying such a clean car with Full dealer service history was invaluable "“ very happy with the motor and a high recommendation to anyone wanting to purchase their dream car
Thanks again!
Hayder Hassan
Mrs Bruno
This is the second car purchased from here and I would highly recommend them. I have just bought an 8 year old car and it is immaculate. Thank you so much and this will be the first place I will visit when I\'m ready for an upgrade.
Dave ward
My thanks to tim and the boys for a no nonsense straightforward buying experience nothing was to much trouble.I looked at two cars and wasn\'t sure which one to have take them both out no problem he said.the car was ready to be picked up before we arranged and they even picked me up at the station faultless 200 mile drive home when I want to change the car again I will look here first cheers boys
Craig James
I just wanted to say a big thank you to the guys at Tim Hayward Car Sales for a smooth sale and a fantastic vehicle! The service we got from the staff far exceeds any other car sales we have bought from before and we are very happy with our new car. I'd recommend using these guys to anyone! Thanks again
Mr Wattam
As you know most people only write to complain, this is not the case. We write to say a very BIG thank you!
The Day we collected the car way mayhem, with the construction workers on full steam ahead. But we all got there in the end, and thanks to your friends internet connection / usage of the office, and a coffee thrown in.
THE CAR IS FANTASTIC! The only fault is you under described the specification and condition. We have had numerous comments and it's been taken for being brand new with teh private plate, and Tina loves the colour. May we say it was so nice just to deal with a normal guy with no swanky suit or daft slobber.
Your part exchange pice was reached quickly and it was very fair. Once again thank you Tim and team and we would recommend you anytime.
Peter
I consider myself fortunate to have come across this Company, having searched for many days, and many cars.
The combination of excellent vehicles, along with the knowledge and history of them, together with a genuine care of what they are selling, and a caring attitude of all staff, convinced me to do business with them. So much so, that future business is a probability!
Many thanks to all!
Robert M
A little reluctant to travel the 200 mile round trip (twice) but worth the effort, fantastic service all around. Would use again and highly recommend.